SHINGIRAI KANEMBIRIRA

Food and Beverage Expert | Waiter Associate

About

Dynamic Food and Beverage Expert with a proven track record in luxury hospitality, excelling in exceptional service and guest satisfaction. Adept at driving revenue through strategic upselling, managing complex operations, and ensuring brand standard compliance for memorable dining experiences. Proven ability to handle high-volume environments while maintaining meticulous attention to guest cues and achieving operational excellence.

Work Experience

Food and Beverage Expert and Outlet Cashier

Senor Pico- Mexican-Californian Cuisine Restaurant at The Marriott Resort Palm Jumeirah

Apr 2024 - Dec 2099

Dubai, Dubai, AE

Led comprehensive food and beverage service and cashier operations at a high-volume Mexican-Californian restaurant within a luxury resort, ensuring exceptional guest experiences and financial accuracy.

  • Achieved and consistently surpassed average check targets across all tables through effective upselling and strategic menu recommendations.
  • Ensured 100% compliance with stringent Brand Standards, consistently passing all Internal Risk Management Audits.
  • Provided attentive and efficient service to over 400 guests daily across diverse settings (beach and restaurant), consistently meeting high food and beverage satisfaction scores.
  • Managed multiple cash transactions simultaneously, efficiently overseeing a minimum of 10 tables in an Ala Carte Restaurant.
  • Nurtured long-lasting guest connections by demonstrating genuine interest and personalized service, fostering loyalty and repeat patronage.

Food and Beverage Server

Levantera -Mediterranian Buffet Restaurant

Nov 2022 - Apr 2024

Dubai, Dubai, AE

Delivered consistent, excellent guest service in a high-volume Mediterranean buffet, ensuring a positive and efficient dining experience for all patrons.

  • Provided consistent excellent guest service, resulting in positive feedback and enhanced dining experiences for diverse clientele.
  • Successfully managed multiple tasks effectively in a fast-paced buffet environment, maintaining high service standards.
  • Proactively addressed and resolved guest difficulties with a positive attitude, ensuring high levels of guest satisfaction and minimizing complaints.
  • Contributed to achieving restaurant monthly goals through efficient service delivery and proactive guest engagement.
  • Shared critical guest preferences and feedback with colleagues, enhancing team coordination and personalized service.

Waiter and Barista

The Glen Boutique Hotel and Spa

Aug 2020 - Jul 2022

Capetown, Western Cape, ZA

Executed comprehensive waiter and barista duties, ensuring exceptional food and beverage service and operational efficiency at a luxury boutique hotel and spa.

  • Consistently ensured guest satisfaction by regularly checking on meals and providing an enjoyable, personalized dining experience.
  • Prepared and served a wide variety of coffee and tea beverages, contributing to a diverse and high-quality beverage offering.
  • Maintained meticulous restaurant hygiene by preparing tables with special attention to sanitation and operational readiness.
  • Assisted in training new baristas on proper techniques for beverage preparation and equipment operation, enhancing team capabilities and service consistency.
  • Conducted regular inventory checks and restocked supplies efficiently, ensuring continuous service without interruption.

Education

Advance Level Certification

ZIMSEC

Jan 2024 - Feb 2025

N/A, N/A, ZW

Languages

English

Skills

Customer Service

  • Exceptional Service
  • Guest Relations
  • Client Satisfaction
  • Service Excellence

Professionalism

  • Professional Demeanor
  • Brand Representation
  • Personal Presentation

Leadership

  • Team Leadership
  • Mentoring
  • Guidance
  • Team Management

Resilience

  • Stress Management
  • Problem Solving
  • Adaptability
  • Composure Under Pressure

Sales & Upselling

  • Sales
  • Upselling
  • Revenue Generation
  • Product Knowledge

POS Systems

  • Point of Sale (POS)
  • Micros Systems
  • Cash Handling
  • Transaction Processing

Procurement Systems

  • BirchStreet Systems
  • Supply Chain Management
  • Inventory Management

Strategic Planning

  • Operational Planning
  • Goal Setting
  • Process Improvement

Loss Prevention

  • Risk Management
  • Inventory Control
  • Security Protocols

Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • Payment Systems

Data Management

  • Data Entry
  • Accuracy
  • Record Keeping

Interests

Data Analysis

  • Data Interpretation
  • Reporting

Purchasing

  • Procurement
  • Vendor Management

Marketing

  • Brand Awareness
  • Guest Engagement

Hotel Operations

  • Cashiering
  • Front Desk Operations